Some POC Work And Use cases - That are commonly used.


High Level Architecture for our Bot


Business case: Service Availability with location tracking and OCR (optical character recognition i.e. read info from an uploaded Image)

  • How it reduced cost : 
    • Reduced Customer Handling by Front-liners(CSRs) at the shop for documentation.
    • Reduced calls for checking service in the customers area.
  • Technology Used
    • Facebook APIs and FB analytics
    • Amazon AWS for backend server
    • Google Dialog flow for the AI
    • Google cloud for OCR ( cloudvision ) + Heroku Server for the service for OCR.
  • POC
    • Please check the video experience for the same.


Business case: FAQ Answers from a KMS (Knowledge management portal )

  • How it reduced cost : 
    • Reduced manpower needed to answer FAQs.
    • Bot will search the KMS ( wiki used for POC, can be any portal)
    • Bot will also capture if the response from customer was positive or not.
  • Technology Used
    • Facebook APIs and FB analytics
    • Amazon AWS for backend server.
    • Wikipedia search service API integration.
    • Google Dialog flow for the AI
  • POC
    • Please check the video experience


Business case: OTP Validation  + Payment via a payment gateway

  • How it reduced cost : 
    • Reduced manpower for manual validation/assistance over the call
    • Reduced load on IVR.
  • Technology Used
    • Facebook APIs and FB analytics
    • Amazon AWS for backend server.
    • Plivo SMS integration for the cloud SMS service.
    • Paypal Integration ( for POC, it is done with Sandbox account )
    • Google Dialog flow for the AI
  • POC
    • Please check the video experience

Business case: Campaign or special offers via FB carousel to capture sales leads.

  • How it reduced cost : 
    • Reduced manpower cost at advertising counters to capture sales lead details.
  • Technology Used
    • Facebook APIs and FB analytics
    • Amazon AWS for backend server.
    • Backend BSS system service API integration for creating a ticket in CRM
    • Google Dialog flow for the AI
  • POC
    • Please check the video experience

We have built many more cases, but the above are the most commonly used cases.


Comments

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