Hi All,
Customers feel it good when they can talk and express their emotions via voice.
It is also help for the vendor/corporate to do sentiment analysis for the voice expressions than a simple text.
Problem : Collecting the audio feedback from the customers and use the information for several analysis like customer satisfaction analysis, sentiment analysis etc. with bots.
Solution : Solution to some problems is very simple if thought. AWS S3 or any other AWS alternate for handling the quantity of data you expect can be used with your webhook.
High Level Architecture :
Customers feel it good when they can talk and express their emotions via voice.
It is also help for the vendor/corporate to do sentiment analysis for the voice expressions than a simple text.
Problem : Collecting the audio feedback from the customers and use the information for several analysis like customer satisfaction analysis, sentiment analysis etc. with bots.
Solution : Solution to some problems is very simple if thought. AWS S3 or any other AWS alternate for handling the quantity of data you expect can be used with your webhook.
High Level Architecture :
- User records message on FBM (you can show message that you will record any audio for quality purpose like in IVR systems)
- Message hits your webhook code ( for us its in AWS)
- Process event for audio attachment type ( refer FB developer docs for more info ). For Andriod the URL might come with .mp3 format and for IOS with .aac
- Create a S3 bucket (using S3 services) with the firstname/lastname or any other fields for the user to record his personalized feedback.
- Respond to customer with the needed message using FB Graph Send Message API
The conversation for feedback might look like as shown above in the video. You can customize flow as you desire.
- For any code/services/consultancy - you can contact us.
- We have working code for all the features listed on our blog
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